Shipping policy
OVERVIEW
This Shipping Policy outlines how OnlyVita, a brand operated by Noble Naturals New York, processes and delivers orders placed through our website. By placing an order, you agree to the terms outlined below.
SECTION 1 – ORDER PROCESSING
All orders are processed within 1 to 3 business days, excluding weekends and holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Processing times may vary during high-demand periods or promotional events.
SECTION 2 – SHIPPING TIMEFRAMES
Delivery times are estimates and are not guaranteed. Standard shipping within the United States typically takes between 3 to 7 business days after processing. Actual delivery times may vary depending on your location and the shipping carrier.
SECTION 3 – SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and the shipping method selected. Any applicable taxes, duties, or additional fees are the responsibility of the customer unless otherwise stated.
SECTION 4 – DELAYS AND CARRIER ISSUES
We are not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other factors outside of our control. Once an order has been handed over to the carrier, it becomes their responsibility.
SECTION 5 – LOST OR STOLEN PACKAGES
If your order is marked as delivered but you have not received it, please contact the shipping carrier directly to file a claim. We are not responsible for lost or stolen packages that are marked as delivered.
SECTION 6 – INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect or undeliverable address, additional shipping fees may apply to re-ship the order.
SECTION 7 – CONTACT INFORMATION
If you have any questions regarding shipping, please contact us at contact@noblenaturalsnyc.com. OnlyVita is operated by Noble Naturals New York, located in New York, New York.